If you wish to cancel your order, please contact us the soonest via
As long as your order has not been taken into production and dispatched we
will be able to cancel the order and provide a refund where applicable.
Once the order is out for delivery but has not reached its destination we
will aim to contact the driver to cancel the delivery. However, we will
not be able to provide a refund of the product due to the vulnerability
and quality of the fresh products used.
Flowers’ Square may, depending on the circumstances, refund the price of
the product or provide another solution such as resending the product or
resending a different gift of the same value.
As we are working with fresh products it will be to our complete
discretion what solution will be suitable and applicable.
When a refund, replacement or other solution is granted we aim to have
this resolved within 1 working day.
If you require any further clarification or have any questions please feel
free to contact us at: firstname.lastname@example.org